chapter 2.
In this chapter, the author talks about the psychology of interactions with technology. It can facilitate as much as it can complicate. Everything that can go awry when design is not carefully taken into account. If there's room for error, someone is bound to make a mistake. When misfortune does occur, it's easy to blame the environment (like the other day when I skipped a class it was because the rain made me sleepy). When others experience misfortune, it's easy to blame it on their personality.
People often blame themselves for being "bad with technology" when it is the design that has failed. There is a term called "learned helplessness" which the author explains can stem from a few bad experiences that turns into a generalization. We then think we're terrible at something, and the cycle continues.
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